:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#213c40;background:#f4f7f7;font-synthesis:none;--teal:#157f83;--line:#e0e8e8}*{box-sizing:border-box}body{margin:0}header{max-width:760px;margin:auto;padding:24px;display:flex;align-items:center;justify-content:space-between;gap:16px}.brand{display:flex;align-items:center;gap:12px;font-size:19px;font-weight:700;color:inherit;text-decoration:none}.brand img{width:38px;height:38px}.eyebrow{font-size:11px;text-transform:uppercase;letter-spacing:.14em;color:var(--teal);font-weight:700}main{max-width:700px;margin:24px auto 40px;padding:0 24px}h1{font-size:40px;letter-spacing:-.04em;margin:12px 0}h2{letter-spacing:-.02em}.intro{line-height:1.6;color:#607579;max-width:460px;margin-bottom:28px}form,.ticket,.success{background:white;border:1px solid var(--line);border-radius:24px;padding:28px}label{display:block;font-size:14px;font-weight:600;margin-bottom:22px}.two{display:grid;grid-template-columns:1fr 1.35fr;gap:16px}input,textarea,select{display:block;width:100%;font:inherit;font-weight:400;font-size:16px;color:inherit;background:#f8fafa;border:1px solid var(--line);border-radius:12px;padding:13px 14px;margin-top:9px;min-width:0}textarea{resize:vertical;line-height:1.5}input:focus,textarea:focus,select:focus{outline:2px solid #15808466;outline-offset:1px}button,.secondary,.file-button{font:inherit;font-size:14px;cursor:pointer;border-radius:12px;padding:12px 16px;border:1px solid var(--line);background:white;color:var(--teal);text-decoration:none;display:inline-flex;justify-content:center;align-items:center;gap:10px}button:disabled{opacity:.5;cursor:wait}.primary{width:100%;justify-content:space-between;background:var(--teal);color:white;border:none;font-weight:600;padding:16px 20px}.secondary{background:#eaf5f3;border-color:#eaf5f3}.voice{border:1px dashed #aacccb;border-radius:16px;padding:18px;margin-bottom:24px}.voice-head,.actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.voice-head{justify-content:space-between;margin-bottom:14px}.muted{color:#75898c;font-size:12px;font-weight:400}.file-button{position:relative;margin:0;font-weight:400;overflow:hidden}.file-button input{position:absolute;inset:0;opacity:0;width:100%;height:100%;margin:0;cursor:pointer}.privacy{font-size:12px;line-height:1.6;color:#75898c}.error{color:#a33b49;font-size:14px}.link-button{border:0;padding:8px 0;background:transparent}audio{display:block;width:100%;margin-top:16px}.success{text-align:center;padding:40px 24px;line-height:1.7}.check{background:#eaf5f3;color:var(--teal);width:56px;height:56px;border-radius:50%;display:inline-grid;place-items:center;font-size:28px}footer{font-size:12px;text-align:center;color:#829295;padding:24px}.ticket{margin:18px 0;padding:22px}.ticket-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}.ticket p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6}.ticket label{margin:12px 0 0}.ticket select{font-size:14px}.pagination{display:flex;align-items:center;justify-content:center;gap:16px;margin:24px 0}.banner{padding:14px;background:#fff1d8;border-radius:12px;font-size:14px}[hidden]{display:none!important}@media(max-width:520px){header{padding:18px 20px}main{margin-top:18px;padding:0 16px}h1{font-size:34px}form{padding:20px;border-radius:20px}.two{grid-template-columns:1fr;gap:0}.voice{padding:14px}.brand{font-size:18px}.eyebrow{font-size:10px}.actions{gap:8px}.actions button,.file-button{font-size:13px;padding:11px 12px}}

/* Minimal visitor form; shared staff inbox styles stay intact. */
#request-form textarea{margin:0;min-height:130px} .or{text-align:center;color:#829295;font-size:13px;margin:18px 0}.record-button,.video-upload{width:100%;height:104px;min-height:104px;flex-direction:column;background:#eaf5f3;border:1px solid #c9e2df;color:var(--teal);font-weight:600;font-size:16px;border-radius:16px;padding:18px}.record-button svg,.video-upload svg{width:28px;height:28px}.recording{background:#fff0f1;color:#a33b49;border-color:#f2d4d8}.intro{max-width:570px}#request-form .privacy{margin:20px 0;line-height:1.5}#request-form .primary{justify-content:center;gap:12px}#request-form button:focus-visible{outline:2px solid var(--teal);outline-offset:3px}

.video-upload{display:flex;margin:16px 0 0;gap:10px}video{display:block;width:100%;max-height:360px;margin-top:16px;border-radius:12px;background:#142b2d}.video-upload:focus-within{outline:2px solid var(--teal);outline-offset:3px}#video-note{text-align:center;margin:8px 0}

#request-form .contact-label{margin:24px 0 0}#request-form #contact-hint{margin:8px 0 22px}.contact-label .muted{margin-left:6px}

/* Half the previous 28px gap between adjacent introduction paragraphs. */
.intro:has(+ .intro){margin-bottom:14px}.intro + .intro{margin-top:14px}

.reassurance-check{display:inline-block;height:1ex;width:1.333ex;color:var(--teal);margin-left:.4em;vertical-align:baseline;overflow:visible}